Delivery Options;

Custom Cable use Royal Mail First Class delivery on all items below 2.0kg and are normally delivered to mainland UK within 2 days, however channel islands may take up to 3 days.  We endeavor to dispatch on the same day , subject to stock availability. Delivery may be delayed if the order is a special order or has specific requirements.

For items that you require urgent delivery on, then you can select Royal Mail Special Delivery which aims to reach you the next day* (excluding UK offshore and the Highlands of Scotland) A signature will be required on delivery when using Royal Mail Special Delivery.

Please be aware that some orders may be subject to extended lead times from the manufacturer leading to slightly longer delivery times. However we will endeavour to keep you informed of the status of your purchase.

Custom-Cable specialise in custom terminated cables and leads that are configured to suit the customer's needs. This is classed as a custom order item and as such certain orders may have an increased lead time.

*Please note that next day delivery is only available Monday to Thursday.

 

• International Delivery

  Custom Cable will use Royal Mail International Airmail worldwide for all items less than 2.0kgs. Items more than 2.0kgs can be sent using Parcel Force Worldwide, UPS or DHL. When processing your order we select which courier will get the order to you the fastest. If you wish to specify which courier to use then please let us know is the "Notes" section when checking out. For countries outside of the EU you may be required to pay state taxes or import duties. Unfortunately we are unable to cover these costs, so please be aware that you may be required to pay these.

  For countries inside the EU delivery times are estimated between 3-7 working days and slightly longer for all countries outside of the EU.

  Customers in certain countries are also able to choose Royal Mail International Airsure.  Airsure® is generally a day faster than standard Airmail and can be tracked online. Which means the aim is:

  • 2 working days after posting to Western Europe
  • 4 working days after posting to Eastern Europe and postal subsidiaries (Islands and Principalities)
  • 6 working days after posting to the rest of the world

  The above standards are monitored by the independent and impartial International Post Corporation to ensure reliable and consistent delivery, which is why Airsure® is only available to selected countries.
  
  Please note that Airsure® is an upmarket mail, not a courier service. This means we cannot provide a guaranteed or certain delivery time, nor can we offer compensation for delays or missing Track & Trace information. 

  Prices for International Delivery are available at checkout and are specific for the delivery destination, please see here after adding your product to your cart.

  VAT Free Countries

   All EU member states will be subject to 20.0% VAT and countries outside of the EU will have the VAT amount automatically deducted at checkout if your delivery address is outside of the European Union or you can provide a valid business VAT number.
  

• Business 2 Business Purchases

  If you are purchasing for a business within the European Union then you are able to purchase from us without VAT. If you have a registered VAT number, please enter this when checking out and the VAT content will be automatically deducted. We automatically check your VAT number against the real time EU VIES database http://ec.europa.eu.

  Case 1:
  
  Business location: England (EU country)
  If you are also from England you will be required to pay VAT.
  
  Case 2:
  
  Business Location:  England (EU country)
  If you are from France (EU country) - If you do not have an EU intra community number
  then you will be required to pay VAT
  
  Case 3:
  
  Business Location : England (EU country)
  If you are from France (EU country) - If you have a valid EU intra community number
  you will NOT be required to pay VAT.
  
  Case 4:
  Business Location : England (EU country)
  If you are outside of the EU, this is considered as an import/export and you may be subject to other taxes (customs) but you will not be required to pay VAT.